BILLING POLICIES

Last updated — 20 June 2025

These policies apply to all transactions processed by QBW Services, LLC d/b/a Seven Figure Author Career (“Company,” “we,” “us,” or “our”). Capitalised terms follow the definitions in your Course or Mentorship Agreement.

1  PAYMENT METHODS & SECURITY

Accepted processors: Stripe® (all major credit/debit cards).

All payments are encrypted and tokenised; we do not store your full card number.

Keep it current — You must maintain an active card and up‑to‑date billing e‑mail.

Need to update? Write [email protected]

2  RECURRING BILLING CYCLE

Frequency: every 30 days (or next business day) until the plan is paid in full.

Automatic retries: if a charge fails, we retry every 3 days, up to 10 times (≈ 30 days total).

Delinquency flag: an invoice 14 days overdue marks your account delinquent; course or portal access may be suspended.

3  LATE & COLLECTION FEES

30 days - Late‑payment charge - $50

30 + days Account may be sent to collections Third‑party collection costs added to balance.

Chargeback filed - processing & research - $250 per transaction

Note: Chargebacks breach your Agreement and waive any further civil claim about that transaction.

4  BILLING DISPUTES & GOOD‑FAITH WINDOW

(Read carefully—this refers to your legal rights)

You agree to utilize Internal Support First. E‑mail [email protected] and allow 14 days for us to resolve the issue.

If unresolved, e‑mail a written notice plus evidence (receipts, screenshots of portal or approved e‑mails). We have 30 days to respond.

Still unresolved? Attend a one‑hour Zoom mediation via New Era ADR. Recording is confidential and may serve as evidence later. Fees split 50/50.

If mediation fails, disputes are resolved as follows: a) Individual claims ≤ $25 K → NAM Consumer Rules; written submissions only. b) 75 + related claims → JAMS Mass Arbitration Procedures (flat $7,500 filing fee). c) All other disputes → AAA Commercial Rules; single arbitrator; video hearing in Chattanooga, Tennessee.

5  REFUND & GUARANTEE SUMMARY

Courses: No refunds once any content unlocks.

3XP Mentorship: No standard refunds. Do‑the‑Work Money‑Back Guarantee applies only after all 26 checkpoints and content requirements are completed.

Standalone trainings, partial mentorships, and incomplete mentorships do not carry the 3XP guarantee.

6  INVOICE OPTIONS & FEES

Stripe/Portal receipts: free, sent automatically.

Custom retroactive invoice (PDF): $20 flat creation fee.

7  CANCELLATION OF INSTALLMENT PLANS

You may cancel future installments by e‑mailing support. No further charges will occur, but:

All delivered content remains non‑refundable.

Any balance already due (for prior cycles) must be paid.

Access to the Course or Mentorship portal terminates upon cancellation.

8  CONTACT & BILLING SUPPORT

E‑mail: [email protected]

Thank you for keeping your account in good standing and for respecting the guidelines that allow us to deliver high‑quality training to every author we serve! If you have any questions, just reach out.